Privacy policy

(Version applicable to the NOC Group – Nord-Ouest Climatisation, NOCR, NOC Combustion, and NorthSila)

Purpose of the policy

This policy is intended to inform clients, visitors, and users of the NOC Group’s websites about the practices governing the collection, use, disclosure, retention, and protection of their personal information, in compliance with the Act respecting the protection of personal information in the private sector (Law 25).

Scope of application

This policy applies to the following companies:

Nord-Ouest Climatisation Inc. – email: info@groupenoc.com
NOCR Inc. – email: info@nocr.ca
NOC Combustion Inc. – email: info@noccombustion.com
NorthSila Inc. – email: info@northsila.com

Head office address:

2700 Michelin Street, Laval, Quebec H7L 5Y1

Collection of personal information

We collect personal information only when necessary to provide our services or to process a request from a client or visitor.

Personal information may be collected through the following means:

• Online contact or estimate request forms
• Subscription to a newsletter or promotional communications
• Contact by phone, email, or in person
• Use of our websites (cookies, website analytics tools, interactive forms)

Depending on the circumstances, the personal information collected may include:

• First and last name
• Contact details (address, email, telephone number)
• Information about the project or requested services
• Technical data related to website use (IP address, browser, pages visited, etc.)

Use of personal information

Collected data is used exclusively to:

• Respond to information or estimate requests
• Provide professional services and oversee client files
• Communicate offers, promotions, or news about our services (with prior consent)
• Improve the content and user experience of our websites

Under no circumstances is personal information sold, shared, or exchanged with third parties.

Disclosure to third parties

We may share certain information with service providers or technology partners who support our operations, including web hosting and email delivery services. These third parties are required to maintain confidentiality and use the information only for the purposes agreed upon.

No data is disclosed outside of Canada without prior consent.

Cookies and analytics tools

Our websites employ cookies and analytics tools (for example, Google Analytics) to monitor site performance, track visitor activity, and improve user experience.

Cookies may be disabled in browser settings; however, certain features of the website could be limited.

Data retention and security

Personal information is stored on secure servers and is accessible only to authorized NOC Group employees.

Appropriate administrative, technical, and organizational measures are implemented to protect the data against loss, theft, unauthorized access, disclosure, or modification.

Consent

By providing information through our websites, users consent to its collection, use, and retention in accordance with this policy.

Consent may be withdrawn at any time by contacting us in writing at info@groupenoc.com.

Access and control of personal information

In accordance with Law 25, any individual may:

• View the personal information we hold about them
• Request that it be updated or deleted
• Withdraw consent for the future use of their data

Such requests must be directed to the privacy officer via email at info@groupenoc.com.

Privacy officer

The NOC Group has appointed a privacy officer responsible for ensuring compliance with this policy and with legal obligations regarding the protection of personal information.

Email: info@groupenoc.com
Mailing address: 2700 Michelin Street, Laval, Quebec H7L 5Y1

Policy updates

This policy may be updated as necessary to reflect legislative or operational changes. The most recent version will always be available on our websites.

Contact

For any questions regarding this policy or the handling of your personal information, please contact us at:
info@groupenoc.com
2700 Michelin Street, Laval, Quebec H7L 5Y1